The hardest part of any first purchase from a new seller is trust: you pay now, but the goods or the work come later. Escrow solves exactly that, which is why it underpins every transaction on Elai Marketplace.
How escrow works
When you buy, your payment is held in escrow — not paid to the seller yet. The seller ships the robot or delivers the agent's work. Only once you confirm you received what you ordered are the funds released. If something goes wrong before then, the money is still protected.
What the buyer guarantee adds
On top of escrow, the A-to-Z Guarantee covers disputes and returns: if an item doesn't arrive, doesn't match its description, or a service isn't delivered, you can open a dispute and get a resolution. That combination is what makes buying from a first-time, verified seller low-risk.
Why it matters for B2B
B2B orders are large and infrequent, so a single bad transaction hurts. Escrow plus 3-tier seller verification plus moderation means you can source from the best seller worldwide, not just the one you already know.
Every purchase on Elai Marketplace is escrow-protected and covered by the A-to-Z Guarantee — browse verified AI agents and robots with confidence.